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All
Web Hosting (Unix and Windows) and Ecommerce Web Hosting plans include a 30 day
money back guarantee. If you are dissatisfied with your service for any reason,
you will receive a full refund (minus setup fees and overage charges) if you cancel
your account within 30 days of the activation of your account.
Our
refund policy does not apply to any additional items or services;
this includes but is not limited to POP accounts, Real Audio®/Video® and MySQL.
Also not included are Domain Parking services, Domain Registration and Dedicated
services, as well as Reseller programs. No refunds are available after 30 days.
In order to cancel service, you must contact Our Billing Team, Monday through
Friday, info@renewhosting.com. Our billing representatives will assist you
with the cancellation process. Please be aware that there are no pro-rated refunds
after the first 30 days of service.
The
30 day money back guarantee does not apply to reseller accounts
or dedicated servers, or any fees associated with these accounts.
Accounts cancelled/terminated by Renewhosting.com for violating our Terms of Use do not qualify
for the 30-day money back guarantee. For example, if your account is cancelled
due to spamming, you will not be given any refund.
Please
allow 4-6 weeks for refunds of check or money order payments. Additional processing
fees apply for T/T refunds.
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